Smishing Messages Impersonating Our Bank:
We have been made aware of an active smishing (SMS phishing) attack in which fraudsters are sending text messages that appear to come from our official phone number. These messages are not from our bank.
Your security is our top priority, and we want to ensure you have the information you need to stay protected.
What You Need to Know
• These text messages did not originate from our bank, even if the sender ID or phone number looks familiar.
• The messages may attempt to:
o Create a false sense of urgency
o Ask you to click a link
o Request personal information, login credentials, or account numbers
We will never ask you to verify sensitive information, click on unexpected links, or provide personal details through text message.
What To Do if You Receive One of These Texts
• Do not click any links.
• Do not reply to the message.
• Do not share any personal or account information.
• Delete the message after reporting it to us.
If you have already clicked a link or provided information, please contact us immediately at our official phone number listed on our website.
How to Verify a Legitimate Message from Us
The safest way to confirm whether a message is valid is to:
1. Visit our official website directly (do not use links in a text).
2. Log in securely through our mobile app.
3. Call our customer support team using the number printed on your bank card or statement.
We’re Here to Help
Your trust and security are extremely important to us. If you have any concerns or need assistance, please contact our support team right away.
Thank you for helping us maintain a safe and secure banking environment.