Equifax Data Breach
Access NOW Mobile App FAQ’s
1. Will my Access NOW user ID and Password be the same as my NetTeller Online Banking?
a. Yes. The User ID and Password will be the same.
a. Yes, if you have that ability with NetTeller Online Banking.
a. Yes, if you have that ability with NetTeller Online Banking.
b. New bill payments must be setup using NetTeller Online Banking.
a. Yes, however, you MUST ENDORSE the back of the check with FOR MOBILE DEPOSIT ONLY. If this information is not clearly written for endorsement, the check will not be deposited.
a. No. The deposit will be available the next business day if the check is deposited before 4:00 pm Eastern time.6. Can I deposit checks if I don’t have an iPhone or Android based smartphone?
a. No. This function is only available for iPhone and Android users.
7. I have a smart phone with Internet access, but not an iPhone or Android, can I still use the app?
a. Yes, however Card Management nor the Deposit function will be useable, but all other functions will be useable.
8. What are the fee’s associated with the service?
a. This is a FREE service.
Mobile Text FAQ’s
1. Can I enroll for Mobile Text from my mobile device?
a. No. Enrollment for Mobile Text must begin within your traditional NetTeller site.
2. How do I get information for a specific account?
a. During the enrollment process you designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.
3. How do I UN-enroll from Mobile Text?
a. Un-enrollment can be accomplished one of two ways. You can log in to your traditional NetTeller site and de-select the enroll option or you can text STOP to 89549.
4. What are the functions Mobile Text allows?
a. You may check your balance and history on the selected enrolled accounts using the BAL and HIST entries.
5. What are the fee’s associated with the service?
a. This is a FREE service.
E-Statement FAQ’s
1. How do I sign up for E-Statements?
a. Sign into your NetTeller Internet Banking and select the tab labeled E-Statements. This will populate a second line. Choose Sign-up / Changes and follow the instructions.
2. Will I continue to receive a printed copy via USPS?
a. No. You will be able to print your statements from your home printer.
3.How long will the E-Statements be available to view?
a.Once you begin to receive your E-Statements, an 18 month history will begin building with the first E-Statement.
4. Will a copy of the check image be available with E-Statements?
a. Yes.
5. Can I revert back to regular statements if I don’t like the E-Statement format?
a. Yes. Login to NetTeller and uncheck all selections under the Sign-up / Changes tab.
6. What are the fee’s associated with this service?
a. This is a FREE service.
Steps for signing up for E-statements
Step 1: Click on the tab labeled ‘E-statements’
Step 2: Click on tab Sign-up/Changes
Step 3: Enter in email address and verify all information is correct.
Step 4: Answer the question you would like your ‘security phrase’ to be. This is how your E-statements will be authenticated. This key word or phrase will show up in every email you receive that have something to do with your monthly statements.
Step 5: Agree to the Terms and Conditions on the screen
Step 6: Click Save Settings at the bottom of the screen
Step 7: Screen should then prompt you to click on the particular accounts you want to receive E-statements for. Click Save again.
Step 8: You should receive confirmation in an email form to the email you provided informing you that you are enrolled. This process could take a few minutes.
Step 9: Wait for the monthly statement.
Download Access Now Mobile App
2. Once in Options, choose Mobile Settings.
3. Under Mobile Settings, choose the tab, Web Mobile Settings, located in the top left corner above the green Mobile Web settings bar.
4. Follow the instructions on this page and click Submit at the bottom of the page.
B. Follow the instructions and click Submit at the bottom of the page. *NOTE 2* If you have an iPhone, you will go to the iTunes APP store to download Access NOW App. For Android based phones, you will use your Google Play store.I. Go to the appropriate mobile app store and search for Access NOW Mobile Banking, or Citizens Bank of Swainsboro or Citizens Bank of Laurens County.
II. Follow the prompts to download and install the App.
III. Once the App has been installed, click on Access NOW from the smartphone.
IV. Select LOGIN.
V. Enter the Access NOW ID. This will be the NetTeller User ID.
VI. Enter the Access NOW Password. This will be the NetTeller Password.
VII. Press the Login button.
VIII. The home screen will show the Account settings chosen above in option 3.
IX. The menu options become useable by choosing the 3 bars located in the “A” of Access NOW.
X. Once the menu options are available, you may Transfer money between accounts, Pay Bills, (you must previously setup from Online Banking), Deposit Checks, Manage Debit Cards, receive Alerts, and show Locations for our branches and ATM’s.
XI. To Logout of the App, choose Log Out, located in the top right hand corner in the “W” of NOW.
XII. Confirm that you would like to Log Out. “NOTE 3” If your phone is not an iPhone or Android but has Internet capability, use the following URL: https://airteller.com/citizensbankswain-laurens . This option WILL NOT allow you to deposit checks or manage your debit card, however, all other options are available. (View Accounts, Transfer money between accounts, Pay Bills, Receive Alerts and find our Locations.)
Download Access NOW